Do you have questions? We have answers!
Here you'll find answers to all the questions we're frequently asked. Maybe yours is there, too. And if not, just get in touch!
Products & Ingredients
Why can't I find any information about the mode of action and area of application for many products?
Why can't I find any information about the mode of action and area of application for many products?
A few years ago, the EU's Health Claims Regulation came into force, prohibiting manufacturers of food supplements, with few exceptions, from making health-related claims. Therefore, we are unfortunately not allowed to explicitly discuss the numerous positive properties of individual products and their ingredients. We therefore strongly advise you to inform yourself about the products and the effects of the processed ingredients on reputable and independent websites. Other experts, such as doctors, are not subject to this regulation and can therefore usually provide you with more in-depth advice.
Who develops your products?
Who develops your products?
Our products are developed by a qualified team of nutritionists, and their composition and dosage always correspond to the latest scientific findings. We also pay attention to meeting the needs and quality expectations of our customers.
Where are your products produced?
Where are your products produced?
Our products are manufactured exclusively in Germany in a highly specialized facility. Production is HACCP-certified and meets the latest technical standards.
How long do your products last?
How long do your products last?
Our products generally have a shelf life of between 1.5 and 2 years. During this time, you should simply ensure that they are stored in a dry, cool place, and away from light. Refrigeration is not necessary, however. We naturally considered using glass containers, but ultimately decided against them due to the increased energy consumption and associated emissions during production and transport. The increased risk of breakage also led to this decision.
What are your packaging made of?
What are your packaging made of?
Our products are packaged in BPA-free PET containers and do not come into contact with aluminum. They can be conveniently recycled after use by disposing of them in the yellow bag.
Of course, we also considered using glass jars, but ultimately decided against them due to the increased energy consumption and associated emissions during production and transport. The increased risk of breakage also contributed to this decision.
What ingredients are contained in the products?
What ingredients are contained in the products?
Our products contain only carefully selected, high-quality raw materials. You can always find the exact ingredients transparently on the label and product page.
Are the products free from gluten, lactose and other allergens?
Are the products free from gluten, lactose and other allergens?
Yes, most products are free from gluten, lactose, and common allergens. Details can be found in the product information.
Are the products vegan or vegetarian?
Are the products vegan or vegetarian?
Yes, most products are free from gluten, lactose, and common allergens. Details can be found in the product information.
Are the products tested for pollutants, heavy metals, and pesticides?
Are the products tested for pollutants, heavy metals, and pesticides?
Yes, every batch of our products is tested by independent laboratories for purity, contaminants, and residues.
What is the difference between natural and synthetic vitamins?
What is the difference between natural and synthetic vitamins?
Natural vitamins come from plant or animal sources, while synthetic ones are chemically produced. Both can be effective—but we prefer natural ingredients whenever possible.
Which capsule shells are used (e.g. gelatin or HPMC)?
Which capsule shells are used (e.g. gelatin or HPMC)?
We primarily use plant-based HPMC capsules, making our products suitable for vegans. If the capsule shells are made of gelatin because it is technically impossible to do otherwise, we will indicate this in the list of ingredients.
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What is Hydroxypropyl Methylcellulose (HPMC)?
What is Hydroxypropyl Methylcellulose (HPMC)?
It's a natural raw material from which the plant-based capsule shells we use to encapsulate our products are made. Cellulose is usually obtained from wood.
Do you use additives such as fillers?
Do you use additives such as fillers?
Our goal is to obtain all our products as naturally as possible and to avoid additives. We can easily guarantee this for almost all of them. However, there are a few exceptions, such as our Vitamin D3 + K2 tablets, which require a carrier to stabilize the tablets in their typical form. Here, we prefer to use excipients from natural sources.
Where can I find the best-before date?
Where can I find the best-before date?
You can find the best-before date on the label or the bottom of the can.
Intake & dosage
What is the best time of day to take it?
What is the best time of day to take it?
For better tolerability and optimal absorption, we recommend taking many products with a meal containing some fat. This ensures optimal absorption of many vitamins and nutrients.
You can always find our dosage recommendations on the respective product page.
Can I take multiple products at the same time?
Can I take multiple products at the same time?
Yes, most products can be combined. However, pay attention to the recommended daily dose and consult your doctor if you are unsure.
Can I open the capsules if I have difficulty swallowing?
Can I open the capsules if I have difficulty swallowing?
Yes, most capsules can be opened and the contents taken with water or juice.
If you are unsure, please contact our customer service.
Which dosage is right for me?
Which dosage is right for me?
Follow the recommended dosage on the packaging. Consult your doctor if you have specific needs or pre-existing medical conditions.
Can overdose occur?
Can overdose occur?
Yes, especially for fat-soluble vitamins (A, D, E, K) and minerals. Please do not exceed the stated daily intake.
How long should I take a product to feel an effect?
How long should I take a product to feel an effect?
As a rule, dietary supplements show their effect after 4-12 weeks of regular use.
Product safety
Are your products safe?
Are your products safe?
The safety of our products and your satisfaction are our top priority. To ensure this, we have all our raw materials and products examined and tested by independent laboratories based in Germany. This ensures that our products do not contain any undesirable or harmful substances.
Are there any interactions with medications (e.g. blood thinners)?
Are there any interactions with medications (e.g. blood thinners)?
Yes, certain nutrients can interact with medications. Discuss taking them with your doctor in such cases.
Why are some nutrients dosed so highly that a daily dose provides more than 100% of the recommended daily intake?
Why are some nutrients dosed so highly that a daily dose provides more than 100% of the recommended daily intake?
Many customers use our products to compensate for nutrient deficiencies. Furthermore, some nutrients cannot be fully absorbed by the body despite good bioavailability, which is why a higher dosage makes sense. We work closely with nutritional experts and have all dosage recommendations reviewed by several independent bodies. This ensures that taking our dietary supplements is safe and harmless, even at seemingly high dosages.
Are your products suitable for long-term use?
Are your products suitable for long-term use?
Yes, our products are designed for long-term use. They consist of high-quality, bioavailable nutrients that your body can optimally absorb. Our recipes are based on scientific findings and contain no unnecessary additives. Because the vitamins, minerals, and plant extracts contained in our products are essential nutrients, they can provide long-term support for your well-being—ideally tailored to a health-conscious lifestyle.
Of course, you should always listen to your body. If you already consume certain nutrients in high amounts or have health questions, we recommend consulting a doctor.
Are the products suitable for children?
Are the products suitable for children?
In Germany, our products are approved for adults aged 18 and over. In many other countries, including Austria and Switzerland, many of our dietary supplements are already approved for children ages 6 and up.
However, children's nutritional needs differ from those of adults, which is why dosages specifically tailored to children are especially important. If you are looking for a suitable supplement for your child, we recommend discussing this with a pediatrician.
Our mission is to offer you the best possible quality and purity in every product – for your well-being and that of your family.
Of course, you should always listen to your body. If you already consume certain nutrients in high amounts or have health questions, we recommend consulting a doctor.
I'm pregnant or breastfeeding. Can I still take your products?
I'm pregnant or breastfeeding. Can I still take your products?
Pregnant and breastfeeding women naturally have significantly higher nutrient requirements than the average adult. Dietary supplements can help meet these increased nutrient needs. However, they should only be taken after consulting a doctor. Only a doctor knows your individual situation, your blood values, and what other medications and supplements you are already taking. If your doctor approves, our products can be used safely during pregnancy and breastfeeding.
Orders, Shipping & Returns
How long does shipping take?
How long does shipping take?
In Germany, delivery times are usually 2-3 working days.
Which countries do you ship to?
Which countries do you ship to?
We ship within Germany and to many European countries. You can find an overview on our shipping page.
Which shipping service providers are used?
Which shipping service providers are used?
We work primarily with DHL, and occasionally with other parcel services.
Can I cancel or change an order?
Can I cancel or change an order?
Cancellation or changes are possible as long as the order hasn't been shipped. Please contact customer service as soon as possible.
How do I return products?
How do I return products?
If you change your mind, returning your order is easy. Simply contact our customer service team at our service number to request a return label, which you can print and attach to your package—at no additional cost to you, of course. Further information can be found under "Shipping Conditions."
When will I receive my refund?
When will I receive my refund?
After receipt and inspection of the return, the refund is usually made within a few days.